Welcome to Sunpack
Ethics Channel
At Sunpack, as part of the Citri&Co Group, we foster a culture based on transparency, business ethics and regulatory compliance, within the scope of the companies that belong to the Group and throughout our entire value chain.
Thus, we have enabled this Ethics Channel, a confidential communication channel for all members of the Citri&Co Group and for other stakeholders. This channel allows to report any discrepancy, irregularity or breach of the Group's Code of Ethics or of other applicable internal standards.
The Code of Ethics sets out the ethical and action principles to which it is committed in the development of all its business activities and which must be respected by all members of the organization.
This is an online channel to report
inappropriate conducts or behaviors.
In order to ensure the confidentiality of the data and the purpose of the report,
the documentation shall be protected in accordance with the requirements
set forth by Data Protection regulations (Regulation (EU) 2016/679, of April 27, of the European Parliament and of the Council,
relating to the protection of natural persons with regard to the processing of personal data
and the free circulation of this data (GDPR)).
In order to ensure the confidentiality of the data and the purpose of the report,
the documentation shall be protected in accordance with the requirements
set forth by Data Protection regulations (Regulation (EU) 2016/679, of April 27, of the European Parliament and of the Council,
relating to the protection of natural persons with regard to the processing of personal data
and the free circulation of this data (GDPR)).
This Ethics Channel platform is hosted on external servers and is not part of Sunpack website.
How do I send a report?
You can send information or queries in an easy and secure way by following the instructions on the form. Once you have completed the fields required and sent your report, you will receive an identification code which you must keep for further consultation and follow-up.
If you have not made an anonymous report, you will immediately receive our acknowledgement of receipt. From that moment on, whether you have made your report anonymously or not, we will send you all communications related to your report through this channel. Therefore, to see our communications you must access "view a communication", where you will be able to find out if your report has been accepted for processing or not, the status of its processing and if we have requested additional information or clarifications from you in order to properly investigate the facts.
The confidentiality of the information shall continue to be kept throughout the process.
If your report is a complaint originated in commercial or work issues,
please use the means specifically provided for said purpose, this channel not being one of them.
If your report is a complaint originated in commercial or work issues,
please use the means specifically provided for said purpose, this channel not being one of them.
